About ordering
Please tell me how to order.
Orders can be placed through our official online shop.
If you don't know how to use the service or have any questions, please contact us by email or phone.
[Telephone reception hours] Weekdays 10:00-17:00
I want to check if my order has been placed.
When your order is completed, we will send an order confirmation email to the email address you registered.
I placed an order but haven't received a confirmation email.
Please check the following possibilities:
Regarding delivery
I would like to know the shipping and delivery dates.
Once the item has been shipped, we will send you a shipment completion email.
The email will contain a tracking number so you can check the delivery status.
[Note]
How many days will it take to arrive?
We will ship from Tokyo within 1-2 business days.
Can I change the delivery address or delivery date?
Changes cannot be made after shipment has been completed.
Regarding your absence
If you are not at home, the shipping company will leave a missed delivery notice.
Please contact the contact information listed on the delivery slip and arrange for redelivery.
Cancellations, returns and changes
Can I cancel my order after placing it?
We will accept returns within 2 weeks of receiving the product, provided that the product is unused.
If the return is due to customer's convenience, the shipping fee for the return will be borne by the customer. Thank you for your understanding.
Can I return a product once it has been used?
Unfortunately, we only accept returns for unused items.
Size Information
Which size should I choose?
Measure your head circumference by wrapping the tape measure around your head, over your eyebrows.
If you are on the borderline between sizes, we recommend choosing the larger size.
Size Applicable Head Circumference Guide
MC (Medium - Junior) Junior (medium size) 51cm
LC (Large - Junior) Junior (large size) 53cm
S (Small - Senior) Senior (small size) 55cm
M (Medium - Senior) Senior (medium size) 57cm
L (Large - Senior) Senior (large size) 59cm
📌How to measure your size <br/>Measure your head circumference by wrapping a tape measure around your head, above your eyebrows. If you are on the borderline between sizes, we recommend you choose the larger size.
I'm having trouble deciding between M and L size.
Please use our fitting service. We will support you free of charge.
[How to use the free service]
Can I try it on?
Yes, N-PRO offers a free fitting service for online purchases.
Purchase page is here
What colors are available for the N-PRO?
Currently, the N-PRO is available in six different trims, based on black.
🔹 Trim color (6 colors in total)
N-PRO Features and Safety
What are frequently asked questions?
Use this text to answer questions in as much detail as possible for your customers.
How is it different from other rugby head caps?
At first glance, the N-Pro may look similar to other head guards, but its performance is completely different.
✅ Traditional rugby head guard
✅ Features of N-Pro
Who can use N-PPR?
The N-Pro is designed for all rugby players, from kids to adults, professional to amateur.
Is there data proving the effectiveness of N-PRO?
N-Pro has undergone rigorous testing based on international standards , and its safety and effectiveness have been verified by a third party.
The study confirmed that it significantly reduced risk indicators for traumatic brain injury (TBI).
Has it been tested with actual rugby players?
Yes, trials were carried out in 2016 with rugby players from Ireland's Ulster Academy .
The trial was independently conducted by the University of Ulster in the UK , data analysed by external biostatisticians and further validation in a real-world match environment will continue to be conducted to monitor safety.
What is the CE mark?
The CE mark is a certification mark that shows that the product meets the relevant EU regulations, while the UKCA mark shows that the product meets the UK regulations.
The CE mark is a conformity mark that has been mandatory since 1985 for certain products sold in the European Economic Area (EEA), allowing manufacturers to certify that their products meet the requirements of EU directives.
It is illegal to sell headgear within the EEA without appropriate certification.
N-Pro is certified by European notified bodies as " Category II Personal Protective Equipment (PPE) " and is officially authorized to use the CE and UKCA marks.
Where is the N-Pro manufactured?
The N-Pro is manufactured in the United Kingdom (UK) .
Eliminating concerns about children's use and concussions
Is N-Pro safe for children to use?
Yes, the N-Pro is suitable for people of all ages.
In particular, children and developing brains are more susceptible to mild traumatic brain injury (mTBI) than adults, so it is important to wear headgear that can properly manage impacts to the head. N-Pro is designed to reduce such impacts.
Can I wear the N-Pro if I have previously suffered a concussion?
If you have previously experienced a concussion or have any pre-existing neurological conditions (e.g. epilepsy, history of brain trauma, etc.), be sure to consult a physician before using N-Pro.
What are frequently asked questions?
Use this text to answer questions in as much detail as possible for your customers.
What are frequently asked questions?
Use this text to answer questions in as much detail as possible for your customers.
If I hit my head while wearing N-Pro, can I continue playing?
No, brain damage is a very serious problem.
If you feel unwell during or after a match, always seek medical attention. Even wearing the N-Pro does not eliminate the risk of head impact.
What should I do if I suffer a concussion while wearing N-Pro?
If you suspect you have a concussion or head injury, seek medical attention immediately.
Even wearing N-Pro will not completely prevent a concussion, so it is important to receive proper diagnosis and care.
What parts of the head does the N-Pro protect?
N-Pro provides protection across the entire head area, including occipital, parietal, temporal, frontal, mastoid and sphenoid regions .
* Does not protect the neck, face, or chin.
Maintenance method
How do I care for my N-Pro?
✅How to wash
What to avoid
How often should it be replaced?
N-Pro recommends replacing the battery 30 months (approximately two and a half years) after purchase.
However, to ensure safety, always check the condition before use. If you notice any abnormalities (damage or deterioration), discontinue use immediately and replace with a new one.
Product size
| M Kids | 51cm |
| L Kids | 53cm |
| S | 55cm |
| M | 57cm |
| L | 59cm |
How to measure head size
As shown in the figure above, measure from your eyebrows to above your ears and around your head with the tape measure. Tighten the tape measure loosely and measure your head circumference. The approximate size is 5mm to 10mm before or after the measurement.
